*Raw cultured vegetables include sauerkraut, Vegi Delite, kim chi, salsa, pickles and ketchup.
**If no one is available to sign for the package, OnTrac will attempt to deliver it 3 times while leaving you a notice you can sign so that they leave the package on the next attempt. If you don't sign the notice or receive the package after 3 delivery attempts then they will ship it back to us, and we will split the loss with you. If you do not want your order shipped with OnTrac or you will not be able to sign a delivery attempt notice, please put a note in the “Comments” box during checkout and we will ship it with UPS or FedEx.
The cost depends on what you would like to order and the location to which the order will be shipping.
Nut and seed butter, chocolate, oil and tea will be shipped with Ground service by UPS, FedEx or OnTrac to all states for a flat rate of $7 and will not automatically be insulated with styrofoam and ice. If you would like to add insulation to your order of nut/seed butter, chocolate, oil or tea, you can add it to your cart from the insulation product page.
Raw cultured vegetables including sauerkraut, kim chi, salsa, pickles and ketchup will be shipped insulated with either Ground service (UPS, FedEx or OnTrac) or USPS Priority Mail depending on the location to which it will be shipped. See the following section of information titled "What shipping service will be used?" to determine whether your order will ship with Ground or USPS Priority Mail. Orders shipping with Ground service will be charged a flat rate of $16.95 (up to 36 15 oz jars or 4 gallon jars). The cost to ship orders with USPS Priority Mail will be calculated depending on the weight of the order which includes the weight of the foods in glass jars as well as the weight of the ice and packaging. You can see the cost before checking out by clicking on the link that says “Estimate Shipping and Tax” in your shopping cart.
The shipping service used will depend on what you order and the location to which it will be shipping.
Nut and seed butter, chocolate, oil and tea will be shipped with UPS, FedEx, or OnTrac Ground service to all states for a flat rate of $7. Transit times vary from 1-7 business days AFTER it ships. Please use the FedEx/UPS Ground transit time maps to estimate the transit time for your order AFTER it ships out. If you would like to pay extra to have your nut/seed butters, oils or teas shipped with USPS Priority Mail for a 2-3 day transit time to most locations feel free to call us at 800-805-7957 or email us at email@example.com to arrange it. Nut/seed butter, chocolate, oil and tea will not automatically be insulated with styrofoam and ice. If you would like to add insulation to your order of nut/seed butter, chocolate, oil or tea, you can add it to your cart from the insulation product page.
Raw cultured vegetables including sauerkraut, kim chi, salsa, pickles and ketchup will be shipped with either Ground service (UPS, FedEx, or OnTrac) or USPS Priority Mail depending on the location to which it will shipping. The transit time to most locations is usually 1-3 business days, however 4 day transit times are possible. See the following info to determine whether your order will ship with Ground service or USPS Priority Mail.
We ship Monday-Thursday, no shipping on Fridays. Online orders placed after noon Pacific time will usually ship the next day, though some orders may be shipped the same day depending on the circumstances. Online orders placed Thursday after noon Pacific time, or Friday-Sunday will usually ship the following Monday. Oils are pressed to order, usually on Tuesdays and Thursdays, and will require an extra 24-48 hrs processing time. All references to transit time do NOT include processing time and refer only to the time the order is actually in transit AFTER it ships. FedEx/UPS Ground service transit times include only “business” days which are Monday-Friday. USPS Priority Mail includes Monday-Saturday. In order to minimize transit time, if you order raw cultured vegetables of any kind including sauerkraut, kim chi, salsa, pickles or ketchup, we may hold your order for the following Monday if we determine that there is a chance they could spend extra days in transit over the weekend. For example, if your order for raw cultured vegetables is shipping to a location with a likely 3-day transit time and is received anytime after approximately noon Pacific time on Tuesday it will usually ship out the following Monday so that it does not spend any extra days in transit over the weekend (some may ship the same day depending on the circumstances).
Please remember with all shipping options you never count the first day out as part of the transit time, you start counting on the following day.
To determine which service your order will ship with please see the section of information above titled “What shipping service will be used?” Unless the order is being shipped with OnTrac the only way to guarantee delivery on a specific day is to call us at 800-805-7957 and arrange expedited/guaranteed service.
Nut and seed butter, chocolate, oil and tea will NOT automatically be insulated with styrofoam and ice. If you would like to add insulation to your order of nut/seed butter, chocolate, oil or tea, you can add it to your cart from the insulation product page. We recommend refrigeration of these foods to retain as much freshness as possible over time, but not to prevent immediate spoilage. The nut/seed butter, oil or chocolate would have to get over approx 115˚ inside the jar to be hotter than the temperature at which they are processed so we do not expect even warm weather to harm them in any way, but of course you do have the option to add insulation if you choose.
All orders with raw cultured vegetables including sauerkraut, kim chi, salsa, pickles and ketchup will automatically ship with our Standard 1” styrofoam and ice insulation. Due to the live nature of the probiotics, leakage of juice is still possible even with insulation, but it does NOT indicate spoilage and we still fully expect the veggies to be beneficial to eat after a 4 day transit with insulation. Insulation will always minimize leakage, but not always eliminate it completely. If you would like to upgrade to the Premium 4” insulation you can add it to your cart from the insulation product page before checking out. Some larger orders may not fit into the largest box size we can use with USPS Priority Mail, especially if you choose to add the 4” insulation, so we will contact you and let you know what your options are in that scenario.
Some companies pack their cultured vegetables in dry ice and use a slower shipping method, but lab tests have shown that freezing the cultured vegetables does damage the probiotic content, despite these companies telling customers that it doesn't. We recently had a lab test showing that freezing decreased the live probiotic count from 46 million per gram to 1.2 million per gram. So while it is true that some probiotics may survive, we do not feel that it is right to sell cultured vegetables this way while representing them as live as some other companies do. So while we sincerely wish that we had less expensive options for shipping raw cultured vegetables, and could make more money by compromising quality and truth, we do believe that preserving the quality and probiotic activity, as well as our integrity, is paramount. After all, the whole reason most customers seek raw cultured vegetables is to enhance their health, not just to have a tasty side dish. We are the only company with a health satisfaction guarantee, so when you order from us you know that you will be getting potent, live probiotics that will be beneficial for your health, guaranteed.
The culturing or fermentation process that occurs with Raw Cultured Vegetables is a natural method of food preservation. This means that they can be safely unrefrigerated for a short period of time (such as 1-7 days in transit). As the temperature rises, the probiotics in the Raw Cultured Vegetables become more active and begin consuming the starch in the vegetables at a faster rate. They release effervescence as part of their metabolic process (this is the zing you sometimes you feel on your tongue when eating Raw Cultured Vegetables). The effervescence can push the juice up causing it to leak out of the jar, it can make the lid puffy and it can even make the vegetables expand out of the jar when you open it. We call this process "expansion," and it does result in Raw Cultured Vegetables that are more potent with probiotics, but may have a shorter shelf life. How much shorter the shelf life will be depends on the transit time and temperatures to which they are subjected. The longer and hotter the transit, the shorter the shelf life will be. They are still beneficial to eat until the probiotics have consumed all the available starch in the veggies at which point they will no longer taste palatable, and may be browning/discolored. This usually takes about 2 weeks at temperatures less than 77˚. Our labels state that Raw Cultured Vegetables should be refrigerated unless in transit for less than 9 days at less than 74˚ (or 77˚ depending on which flavor you have). Insulated packaging is a simple way to protect raw cultured vegetables from heat or freeze related changes that may occur while in transit, so that is why all orders with raw cultured vegetables will automatically be insulated.
Orders shipping to addresses outside the 48 continental United States will be shipped with USPS. The transit time will depend on what you plan to order. International orders with raw cultured vegetables will need to be shipped with Global Express Guaranteed (1-3 days). Orders that do not contain any raw cultured vegetables may also be shipped with Priority Express Mail International (3-5 days) or Priority Mail International (6-10 days). You are responsible for all international shipping and customs charges, as well as delivery delays due to customs fee collection. There will be no refunds of shipping charges after the package leaves our facility, unless the actual transit time exceeds an explicit guarantee (not including customs delays) which is not available with all shipping methods. Refunds for foods damaged in transit are not guaranteed and will be considered on a case-by-case basis. You can call us at 800-805-7957 or email us at firstname.lastname@example.org to arrange an order. We will ship international orders at the soonest opportunity after receiving payment.
If you receive a damaged jar we will be happy to provide a replacement if you notify us within 7 days of delivery as well as either provide at least 3 photos of the damaged item(s) and the packaging, or keep the broken item(s) with all of the packaging for up to 10 days for the carrier to do an inspection.